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Recording and Identifying – Once an issue has occurred, you must document everything.
You also need to make sure everyone knows what information will be communicated to whom and when. To ensure proper and timely communication with customers and employees during a crisis, you need to have contact details and alternative methods of communication prepared. Communication Methods and Contact List – During an incident, you may have no access to email or the phone.
Businesses need to make sure that these groups know how they will be affected by a cyberattack and what their roles will be in recovering from it. These people include executives, the C-suite, legal, HR, finance, marketing and sales.
Roles and Contacts – In the case of a cyberattack, a business can expect a lot of people to be affected. It’s a good idea to consult with executives and other senior staff when you create the plan. The plan should also be updated if there are any changes in your organization. This includes identifying and training your team on the plan, tools, and technology in place. Ownership and Responsibility – The first step in creating a good incident response plan is to determine the people and teams that will be responsible for making and executing it. If you’re worried about the possibility of an incident, follow this incident response checklist to minimize damage and get back up quickly after your site or network is taken down. You don’t want to be unprepared for a cyber attack. My 7 Step Incident Response Plan Checklist
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